About Us
You will LOVE our new location!!!
Pro Stitch Alterations on Metral Drive at Metral Station (across from Real Canadian Super Sore, by Mark’s Work Wearhouse) in Nanaimo, B.C. has become the best stop for clothing alterations on Vancouver Island.
Now under new leadership, Pro Stitch Alterations continues to value the highest quality, shortest turn-around time and customer satisfaction.
Our staff is highly qualified, creative and always willing to do the best they can to solve a customer’s problem. We want to see you looking your very best, always, and will go the extra mile to ensure your satisfaction.
Come meet Maria, the new owner of Pro Stitch Alterations, on site most days of the week!
Pro Stitch Alterations on Metral Drive at Metral Station (across from Real Canadian Super Sore, by Mark’s Work Wearhouse) in Nanaimo, B.C. has become the best stop for clothing alterations on Vancouver Island.
Now under new leadership, Pro Stitch Alterations continues to value the highest quality, shortest turn-around time and customer satisfaction.
Our staff is highly qualified, creative and always willing to do the best they can to solve a customer’s problem. We want to see you looking your very best, always, and will go the extra mile to ensure your satisfaction.
Come meet Maria, the new owner of Pro Stitch Alterations, on site most days of the week!
Our VISION
Pro Stitch Alteration’s vision is to contribute to society by providing a value-add service (both real and perceived) that enriches our community while not hindering our environment.
Our MISSION
Pro Stitch Alteration’s mission is to be the best alterations shop on Vancouver Island. We want our good reputation to resonate and facilitate growth. To accomplish this, the following need to be executed continuously:
- The process of getting/obtaining, serving and satisfying customers must remain our number-one priority. We must deliver superior customer service … striving to go above the average expectations of our customers (raise the bar). Under-promise and over-deliver is our guide;
- Show pride of workmanship through our very skilled and professional people;
- Be consistent; Be very organized and systematic (with checks and balances) in our daily operations;
- Note however, “fair is fair” and it works both ways (be fair to the customer, but the customer must be fair with us too!). We have the right to refuse service to unreasonable customers at our discretion.
Our VALUES
Pro Stitch Alterations value the following:
- Our Employees who provide us with timely, exceptionally skilled workmanship that shows pride in everything we do;
- Our Customers who provide us with continuous business and whom are a pleasure to provide service for;
- Our Quality which meets or exceeds our customer’s requirements and is superior to any alterations shop on Vancouver Island (guiding principle – strive to make it equal to or better than the factory. Would I pay money to buy this if I saw it in a quality retail store);
- Our Timely Service which is our commitment to our customer, that we will with reasonable effort meet our agreed upon date and time for delivery (our guide is no more than a three day turn-around);
- Our Communication which is as frequent and comprehensive as necessary to effectively relay information to and from our customers and within our staff to ensure the message contained is transmitted and received as intended by our customer (guide is that sometimes the customer does not know what they really want and we must ask probing questions to try to determine that.)
- Our Consistency which we strive to maintain regardless of employee changes or technical difficulties.